Bias and Blind Spots: How Biases Impact Decision-making, Trust and Productivity

Bias and Blind Spots: How Biases Impact Decision-making, Trust and Productivity

We are all biased and if we are blind to our biases, the consequences are critical to our decision-making abilities to be tactful and minimize conflict in our interactions and shaping policies and practices. By gaining awareness and learning to manage biases, we can adapt beliefs and behavior to improve decision-making and interactions with colleagues, customers and stakeholders.

Course objectives and outcomes:

• Understand the origins of human biases
• Analyze the different types of biases
• Discover most common workplace biases and the impacts on decision-making, resource allocation, policy development, social interactions, employment, service delivery and programs, purchasing and procurement, and stakeholder engagement
• Practical strategies for managing and neutralizing biases

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